London Bridge Electric (“London Bridge Electric,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, request service, contact us, or communicate with us by phone, email, text message, or other methods.

London Bridge Electric provides residential, commercial, new construction, service and repair, Tesla Powerwall, smart home, security, audio/video, and related electrical services in Lake Havasu City, Mohave County, and surrounding areas.

1. Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address or project location
• Billing or payment-related information
• Details about your electrical service request, project, estimate, appointment, or inquiry
• Communications you send to us through our website, email, phone, forms, or text messages

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage data.

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests, quote requests, and general inquiries
• Schedule appointments, inspections, estimates, repairs, installations, or project work
• Provide residential, commercial, new construction, Tesla Powerwall, service, repair, smart home, security, audio/video, and related electrical services
• Communicate with you about your project, appointment, invoice, estimate, or service request
• Send service-related text messages, emails, or phone calls when you have provided your contact information and, where required, opted in
• Improve our website, customer service, and business operations
• Maintain internal records
• Comply with applicable legal, insurance, licensing, safety, and regulatory obligations

3. Text Messaging and SMS Communications

London Bridge Electric sends customer care text messages to users who opt in through our website Contact Us page at:

https://londonbridgeelectric.com/contact-us

By providing your phone number to London Bridge Electric and opting in through our website form, you agree that we may contact you by text message regarding customer care, service requests, appointments, estimates, project updates, scheduling updates, and related service communications.

Text messages may include responses to customer inquiries, service request updates, estimate follow-ups, appointment notifications, scheduling updates, customer support messages, and other service-related communications for residential, commercial, new construction, Tesla Powerwall, and service or repair electrical requests.

The purpose of these messages is to provide customer support and fulfill user requests and inquiries submitted through the website.

Message frequency may vary depending on your service request, project, appointment, or communication with us. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message from us. After you send STOP, we may send a confirmation message that you have been unsubscribed.

You may reply HELP for assistance or contact us directly at:

Consent to receive text messages is not a condition of purchasing any goods or services.

4. How Users Opt In to SMS Messages

End users may visit the London Bridge Electric website and go to the Contact Us page at:

https://londonbridgeelectric.com/contact-us

Users may submit an inquiry or request service for residential, commercial, new construction, Tesla Powerwall, or service and repair electrical needs.

On the Contact Us form, users may provide their name, phone number, email address, service details, and other relevant information. The form includes a separate SMS consent checkbox that is not required, not pre-selected, and must be actively checked by the user.

The SMS consent checkbox states that by checking the box, the user agrees to receive transactional and informational text messages from London Bridge Electric regarding customer care, service requests, appointments, estimates, project updates, and related service communications. The disclosure also states that message and data rates may apply, message frequency may vary, users may reply HELP for help, and users may reply STOP to unsubscribe.

Users can submit the form without opting in to SMS messages. Consent to receive text messages is not a condition of purchasing services.

5. No Sale or Sharing of Personal Information

London Bridge Electric does not sell, rent, trade, or lease your personal information to third parties.

We also do not sell, rent, trade, lease, or share SMS consent, mobile opt-in information, or phone numbers collected for SMS purposes with third parties or affiliates for their marketing or promotional purposes.

Your mobile information will only be used to communicate with you regarding London Bridge Electric customer care, service requests, appointments, estimates, project updates, scheduling updates, inquiries, or other service-related matters you have requested or authorized.

6. Limited Disclosure of Information

We may share information only when necessary to operate our business and provide services, including with:

• Service providers who help us operate our website, scheduling, communication, customer support, payment processing, or business systems
• Licensed subcontractors, project partners, or suppliers when needed for your project or service request
• Legal, regulatory, insurance, licensing, or safety-related entities when required by law or necessary to protect our rights, customers, employees, or property

Any service providers we use are expected to protect your information and use it only for the purpose of providing services to London Bridge Electric.

We do not authorize third parties to use your personal information for their own marketing purposes.

7. Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to improve website performance, understand visitor activity, and enhance the user experience.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Some website features may not function properly if cookies are disabled.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and supporting warranty, insurance, licensing, or project-related needs.

10. Your Choices

You may contact us to:

• Request access to the personal information we may have about you
• Request corrections to inaccurate information
• Request deletion of certain information, subject to legal and business record requirements
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To make a request, contact us at:

11. Children’s Privacy

Our services are intended for adults, homeowners, property owners, business owners, contractors, and other individuals seeking electrical services. We do not knowingly collect personal information from children under the age of 13.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.